Contact ClonyPDF Support
Email is the fastest way to reach us. One inbox handles everything — tool problems, bug reports, feedback and business enquiries — so nothing gets lost in routing.
Support Email
support@clonypdf.comWe reply to all genuine enquiries within 24–48 business hours. There is no phone line and no live chat — email only.
- Privacy‑first by design
- Human replies, not ticket bots
- Users in 100+ countries
What to include so we can help first time
Most support threads take two or three emails only because the first message is missing one of these. Including them up front usually gets you a fix in a single reply.
- The tool and URL you were using — for example
/compress-pdfor/passport-photo-maker. - What you expected versus what actually happened.
- Any on-screen error text, copied as text rather than described.
- Your browser and device — for example “Chrome on Android 14” or “Safari on iPhone”.
- File details — page count, approximate size, and the format. Please do not attach documents containing personal or financial data.
Prefilled subject lines help us triage faster: report a bug, request a feature, or start a business enquiry.
Before you email — you may get an answer faster here
A large share of the questions we receive are already answered in detail on the site. These are the four places worth checking first.
Help Centre
Common questions about file limits, privacy and how each tool behaves.
Tutorials & Guides
Step-by-step walkthroughs for compressing, merging and splitting PDFs.
Passport Photo Rules
Background, head size, expression and rejection rules explained per country.
Photo Task Guides
Resizing to exact pixels, hitting KB limits, printing and HEIC conversion.
What we can and cannot help with
Being clear about this saves you time. We build software; we are not an immigration or legal service.
| We can help with | We cannot help with |
|---|---|
| Bugs, errors and failed uploads in any ClonyPDF tool | Whether a specific authority will accept your document |
| Output that does not match the size or format we advertise | Immigration, visa or legal advice of any kind |
| Questions about how your files are handled and deleted | Checking or reviewing your application before you submit it |
| Corrections to a published specification or guide | Government processing times, fees or appointment booking |
| Feature requests, partnerships and press enquiries | Recovering files — we do not retain them (see below) |
Where specifications are involved we always cite the issuing authority on the relevant page. If you believe a published figure is out of date, tell us which page and which value and we will re-check it against the official source.
What happens to anything you send us
Files processed through our tools are not kept — temporary uploads are deleted automatically, and the passport photo editor performs its work in your browser rather than on our servers. That also means we cannot recover a file for you after the fact.
Email you send us is used only to answer your enquiry. Please avoid attaching identity documents, financial records or anything containing personal data you would not want in an inbox — a description of the problem is almost always enough. Full detail is in our privacy policy, and the terms covering tool use are in our terms of service.
Popular tools
If you arrived here looking for a specific tool rather than support, these are the ones people use most.
Passport Photo Maker
Country-accurate biometric photos with automatic cropping and background.
Compress PDF
Reduce a PDF to a specific KB target for upload forms.
Exam Photo Resizer
Photo and signature resizing for examination and government portals.
Merge PDF
Combine several PDFs into one without losing quality or page order.
PDF Editor
Add text, images and signatures, then save the edited document.
All Tools
The complete list of PDF, image and document tools on ClonyPDF.
About the team
ClonyPDF builds free PDF, image and document tools aimed at students, job applicants and anyone dealing with strict upload requirements. If you want to know who we are and how the tools are built before you get in touch, start with our about page. You can also browse passport photo requirements by country or visa photo requirements by country to see the level of detail we work to.
Response times: 24–48 business hours for support and feedback. Business and press enquiries may take slightly longer. If you have not heard back after three business days, reply to your original email so the thread moves to the top of the queue — occasionally a first message is caught by a spam filter.